Return and Exchange Policy

At Beelaseef, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy. Please read the following guidelines and procedures for returns and exchanges:

Eligibility for Returns and Exchanges:

• Products must be in their original condition, unused, and with all original tags and packaging intact.
• Returns and exchanges must be initiated within 4-5 days from the date of delivery.
• Products eligible for returns and exchanges include defective items, incorrect products received, or products damaged during shipping.

Return and Exchange Process:

• Contact our customer care team: To initiate a return or exchange, please contact our customer care team via email or phone within the specified time-frame. Provide your order details, reason for return or exchange, and any supporting evidence such as photos for damaged items.
• Approval and instructions: Our customer care team will assess your request and provide you with further instructions on how to proceed. This may include providing a return shipping label or arranging for a pickup of the item, depending on your location.
• Packaging and shipment: Pack the item securely in its original packaging, including all accessories and tags. Follow the instructions provided by our customer care team regarding the return address and shipping method. We recommend using a track able shipping service to ensure the safe return of the item.
• Inspection and resolution: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the return/exchange is approved, we will process the refund/exchange accordingly. Refunds will be issued to the original payment method used during the purchase.

Conditions for Returns and Exchanges:

• Defective or damaged items: If you receive a defective or damaged item, please contact us immediately. We may request evidence such as photographs to assess the issue. We will arrange for a replacement or refund, depending on your preference and product availability.
• Incorrect products received: In the event that you receive the wrong item, please contact us within the specified time-frame. We will guide you through the return process and arrange for the correct item to be shipped to you.
• Size or style exchanges: If you need to exchange a product for a different size or style, please contact our customer care team. Exchanges are subject to product availability. If the requested item is not available, we will process a refund or provide an alternative solution.

Non-eligible Items:

Certain items are not eligible for returns or exchanges due to hygiene reasons or other restrictions. These may include underwear, swimwear, earrings, and personalized/customized items. Please check the product description or contact our customer care team for specific details.

Refunds:

Refunds for eligible returns will be processed to the original payment method used during the purchase. Please note that it may take some time for the refunded amount to be reflected in your account, depending on your bank or payment provider.

We encourage you to review our complete Return and Exchange Policy, including any specific instructions or conditions, on the Beelaseef website. If you have any questions or need further assistance, please reach out to our customer care team. We are here to help and ensure your satisfaction with your Beelaseef shopping experience.